An FAQ section for Confluence that keeps itself up to date
Most FAQ pages go stale because someone has to copy answers into them. Askbase's FAQ section macro builds the list from your team's Q&A instead: every question with an accepted answer can appear on the page, and new ones show up as soon as an answer is accepted.
How to add it
- Install Askbase on your Confluence Cloud site (free for up to 10 users).
- Edit a page, type /FAQ and choose FAQ section (Askbase).
- Optionally set a heading, a tag, how many questions to show, and this space or all spaces.
- Publish. Readers click a question to open its accepted answer.
Options
- Heading: the title above the list (default: Frequently asked questions).
- Tag: only questions with this tag, for example onboarding or vpn.
- How many: 1 to 50 questions (default 20). The most-voted come first.
- Scope: this space only, or all spaces. Questions from spaces a reader can't open are never shown to them.
Why build an FAQ from Q&A
- No copy-paste: answers live in one place and the FAQ always shows the accepted one.
- The most useful answers rise to the top through votes.
- Add the Ask a question macro to the same page, so readers who don't find their answer can ask right there.
Questions about the FAQ macro
Can I write FAQ entries by hand?
Yes: ask the question in Askbase, answer it, and accept the answer. You can also import a list of questions and answers from a CSV file.
Does the FAQ respect Confluence permissions?
Yes. Askbase checks which spaces each reader can open and leaves out questions from the others.
Where is the data stored?
In your site's Atlassian Forge storage. Askbase runs on Atlassian and has no outside servers.
Moving from another Q&A or FAQ tool? See the import guide.