Support
We’re a small team and answer every message, usually within one business day.
Include your shop domain (your-store.myshopify.com) and a screenshot if something looks wrong.
Common questions
How do I open Surfaced?
In your Shopify admin, go to Apps and select Surfaced. The first scan starts from the dashboard.
My score didn't change after I edited a product.
Scores are calculated when you run a scan. Run a new scan from the Surfaced dashboard to rescore your catalog.
How do I undo a fix?
Open the Changes page in the app. Every fix lists the previous value; click Undo to restore it.
Why does the AI sales page show no orders?
Only orders whose referrer, landing page or UTM source points to an AI assistant (ChatGPT, Perplexity, Copilot, Gemini, Claude) are counted. New stores may have none yet. The Free plan looks back 7 days; Pro and Growth look back 60 days.
How do I change or cancel my plan?
Click Upgrade under “Your plan” on the Surfaced dashboard to pick or change a plan. To cancel, uninstall the app or switch back to Free. Billing is handled by Shopify, and paid plans include a 14-day free trial.
How do I uninstall and delete my data?
Uninstall from Settings → Apps in your Shopify admin. Access stops immediately and all data we hold for your store is deleted within 48 hours.
More
- Privacy policy: what data the app uses and how it is deleted.
- Surfaced on the Shopify App Store