Heartbeats for Jira Service Management

Get alerted when cron jobs, backups and pipelines silently stop, on any Jira Service Management plan. Each job pings a URL when it finishes. If a ping doesn't arrive in time, your on-call team gets a JSM alert, and the alert closes itself when the job recovers.

Install from Atlassian Marketplace

How it works

1. Add a heartbeat in Jira settings → Apps → Heartbeats: a name, how often the job runs, a grace period and the alert priority.
2. Copy its ping URL and call it at the end of the job, for example curl -fsS -m 10 --retry 3 "<ping url>".
3. If the job goes quiet, Heartbeats raises one alert through your team's JSM API integration, so schedules and escalations apply. The next ping closes it.

Why teams use it

• Heartbeat monitoring in JSM normally needs Premium. This works on Free and Standard.
• Moving off Opsgenie (end of support April 5, 2027)? Keep your heartbeats without upgrading.
• One page lists every monitored job with its status and last ping.
• Nothing to host: it runs on Atlassian Forge.

Privacy and support

Heartbeats stores heartbeat definitions and your JSM integration key in Atlassian's Forge storage only. See the privacy policy and terms. Questions: email getsurfaced@proton.me.