Import questions into Askbase

Askbase (Q&A for Confluence Cloud) imports questions and answers from a CSV or JSON file. A Confluence admin opens Confluence administration → Apps → Askbase → Import, picks the file, checks the preview and clicks Import now. Exports from Askbase use the same format, so you can also move Q&A between sites.

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File format

One row per question or answer, with a header row. Column names are not case sensitive; common names from other tools (Question, Content, Labels, Space, Created, Score) are recognised too.

Column	Meaning
`type`	question or answer
`id`	The item's id in your old tool (questions: required if they have answers)
`question_id`	For answers: the id of their question
`title`	Question title (required for questions)
`body`	Question details, or the answer text (required for answers)
`tags`	Comma-separated tags (up to 5)
`space_key`	Confluence space key, or empty for site-wide
`page_id`	Optional Confluence page id to link the question to a page
`author_account_id`	Atlassian account id (keeps the author when importing on the same site)
`author_name`	Shown as the author when there is no account id
`created_at`	Original date, e.g. 2024-03-18T09:30:00Z
`votes`	Vote total
`accepted`	yes on the accepted answer

Example:

type,id,question_id,title,body,tags,accepted,author_name
question,101,,How do I request VPN access?,New starter next week,"it,onboarding",,Dana Lee
answer,,101,,File a ticket in the IT portal under Access.,,yes,Sam Ortiz
answer,,101,,Your manager can also request it for you.,,,Priya N

From Questions for Confluence (Data Center or Server)

On your Data Center site, export questions and answers with Atlassian's documented REST API (/rest/questions/1.0/question and /rest/questions/1.0/answer/{id}) or the database queries in Atlassian's knowledge base article.
Make a CSV with the columns above: one question row per question (its content id as id, its title, body, topics as tags, space key) and one answer row per answer (its question's content id as question_id, accepted = yes for the accepted answer).
Install Askbase on your Cloud site and import the CSV from Askbase settings.

Questions for Confluence Cloud has no export (Atlassian FAQ), so this path works only while your Data Center or Server site is still running. Do it before you switch it off.

From other Q&A apps, spreadsheets or forums

Export to CSV from the old tool (or copy into a spreadsheet and save as CSV).
Rename the headers to the columns above, or keep common names like Question / Answer / Labels.
Apps still built on Connect lose support on January 31, 2027. Export while the old app still works: what that means.

Questions

Can Askbase import from Questions for Confluence Cloud?

Not directly. Atlassian's FAQ says there's no way to export content from Questions for Confluence Cloud, and its Cloud REST API was removed. If you still run Questions on Data Center or Server, export there (steps below) and import the file into Askbase on Cloud.

Do authors and dates carry over?

Dates and vote totals do. Authors carry over when the file has Atlassian account ids and you import on the same site (for example an Askbase export from another space or a test site). Otherwise Askbase shows the author_name from the file.

Can I import in several files?

Yes. Put each question in a file before (or with) its answers. Askbase remembers the old ids, so answers in a later file still find their question.

Is my data sent anywhere during import?

No. The file is read in your browser and stored in Atlassian's Forge storage for your site. Askbase runs on Atlassian and has no outside servers.

Stuck with a format? Email support@norynta.com with a few sample rows (no confidential data) and we'll help map it.